NeoLuxe Studio
Log inTry it free
← Back to NeoLuxe Studio

Terms of Service

Effective: 17 August 2026

These Terms of Service (“Terms”) are a binding agreement between you and Carbon Circuit LLC, a New Mexico limited liability company, doing business as NeoLuxe Studio (“NeoLuxe Studio”, “we”, “us” or “our”). They govern your access to neoluxe.studio, our image and product copy tools, and related services (together, the “Service”).

By creating an account, purchasing a plan or credit pack, or using the Service, you agree to these Terms and our Acceptable Use Policy. If you use the Service for a company or another organisation, you confirm that you have authority to bind it, and “you” includes that organisation. If you do not agree, do not use the Service.

1. Eligibility and accounts

  • You must be at least 18 years old and legally able to enter into this agreement. The Service is not directed to children.
  • You must provide accurate account information and keep it current. You may not share, sell or transfer an account without our permission.
  • You are responsible for activity under your account and for keeping your credentials secure. Notify us promptly at contact@neoluxe.studio if you suspect unauthorised access.

2. What the Service does

The Service uses automated systems, including third-party artificial intelligence models, to turn product photographs and instructions into product images and copy. It may also let you save work, enhance images, connect a Shopify store and publish selected output to that store.

Features labelled beta, preview, experimental or “coming soon” may be incomplete, change without notice, or be withdrawn. We do not promise that every product, photograph, prompt or requested style will produce usable output.

3. Plans, subscriptions and credits

Prices and payment

Current prices, included credits and generation costs are shown before purchase or generation. Unless stated otherwise, prices are in US dollars and exclude taxes. Stripe processes payments; we do not receive or store your complete payment-card number.

Automatic renewal

Paid monthly and yearly plans are subscriptions. They renew automatically for the same billing period at the then-current price until cancelled. A yearly plan is charged for the full year at the start of each annual term, even where pricing is displayed as a monthly equivalent. If we change a subscription price, we will give reasonable advance notice and the new price will apply no earlier than your next renewal.

Cancellation

You may cancel through the billing portal linked from your Profile. A cancellation stops future renewals and normally takes effect at the end of the current paid term. It does not erase your account. Any different timing shown in the billing portal at cancellation controls. You may also contact us if the portal is unavailable.

Credits

  • Monthly plans grant credits each paid month. Yearly plans are paid up front but grant their allowance monthly across the annual term. One-time credit packs are charged once.
  • Credits do not expire while your account remains open, including after plan cancellation. They have no cash value, cannot be redeemed for money, and may not be transferred or resold.
  • The credit cost shown when you submit a job applies to that job. A job that fails before producing output is normally returned automatically; a result you simply do not prefer is not a failed job.
  • Closing your account permanently removes any remaining credits. We may correct credit balances affected by error, fraud, chargeback or an invalid payment.

Refunds

Except where required by law or expressly stated at purchase, payments are non-refundable, and we do not provide prorated refunds for a partially used subscription term or used credits. This does not limit any non-waivable consumer cancellation, refund or conformity right. If you believe you were charged in error, contact us promptly.

4. Your input and permissions

“Input” means photographs, text, instructions, product information and other material you submit. You retain your rights in Input. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, modify, transmit and otherwise process Input only as needed to provide, secure, support and improve the operation of the Service for you, comply with law, and enforce these Terms.

You represent and warrant that:

  • you own the Input or have every permission needed for us and our providers to process it as described here;
  • the Input and your requested use do not violate intellectual-property, privacy, publicity, confidentiality or other rights; and
  • you have any consent required from an identifiable person appearing in an image, including for AI processing and the intended publication.

Do not submit trade secrets, regulated data or other information that requires protections the Service does not expressly promise. The limited licence above ends when the relevant Input is deleted, except for temporary backups, material already shared at your direction, and copies we must retain for legal or security reasons.

5. Generated output

“Output” means images and text returned by the Service. As between you and us, and subject to these Terms, you may use Output for lawful personal or commercial purposes. We assign to you any rights we may have in your Output. This does not transfer rights in our software, brand, templates, model library or other Service materials.

  • AI output may be inaccurate, incomplete, offensive, defective, or materially different from the real product. It may invent or omit product details and may not satisfy marketplace, advertising, labelling or accessibility rules.
  • You must review Output before using or publishing it. You are responsible for product claims, disclosures, intellectual-property clearance and ensuring listings accurately represent what customers will receive.
  • Output may not be unique. Other users may receive similar material, and we do not promise that Output is eligible for copyright, trademark or other protection.
  • The Service may apply watermarks, resolution limits or usage restrictions disclosed for a particular plan. You may not remove a watermark where the applicable plan does not permit it.

6. Public examples and feedback

Your private workspace content is not made public merely because you upload it. If you deliberately submit, approve or publish material for our public examples, portfolio or marketing, you grant us a non-exclusive, worldwide, royalty-free licence to display and promote that material until you withdraw permission. Removal may take a reasonable time and does not require us to recall material already distributed.

If you give us feedback or suggestions, you permit us to use them without restriction or payment, provided we do not identify you without permission.

7. Shopify and other third-party services

Optional integrations are provided for convenience. When you connect a Shopify store, you authorise us to access the store data covered by the approved permissions and, when you instruct us, add selected Output to a product. You remain responsible for your store, listings, customers and compliance with Shopify’s terms and policies.

Third-party services such as Google, Shopify, Stripe and sign-in providers operate under their own terms and may change or discontinue functionality. We are not responsible for a third-party service or for data you direct us to send to it, but we remain responsible for our own obligations under applicable law.

8. Acceptable use and moderation

You must comply with our Acceptable Use Policy. We may use automated and manual checks to detect prohibited material. Checks may be imperfect and do not transfer responsibility for your Input or Output to us. We may reject a request, remove content, limit features, preserve evidence, or suspend an account where reasonably necessary to enforce these Terms, protect people or the Service, or comply with law.

9. Our intellectual property

We and our licensors own the Service, including its software, interface, branding, documentation and supplied assets. We give you a limited, revocable, non-exclusive, non-transferable right to use the Service in accordance with these Terms. Except where law prohibits the restriction, you may not copy, sell, sublicense, scrape, reverse engineer, bypass, frame or create a competing service from any protected part of the Service.

To report alleged infringement, email contact@neoluxe.studio with your contact details, identification of the protected work and disputed material, its location in the Service, a good-faith statement that the use is unauthorised, and a statement that your report is accurate and that you are authorised to act. Include a physical or electronic signature. We may ask for more information before acting.

10. Service changes and availability

We may change, limit or discontinue parts of the Service. We aim to give reasonable notice of a material adverse change to an active paid plan. We do not guarantee uninterrupted operation, permanent storage, a particular model or provider, or compatibility with every device or third-party platform. Keep independent copies of material you need.

11. Suspension and termination

You may stop using the Service or delete your account at any time. We may suspend or terminate access if you materially breach these Terms, create risk or legal exposure, fail to pay, abuse the Service, or if we discontinue it. Where practicable, we will give notice and a chance to cure. We may act immediately for fraud, security threats, illegal content or serious harm.

Account deletion is permanent and removes saved Output, product copy and unused credits, subject to limited legal, billing, fraud-prevention and backup retention described in our Privacy Policy. Provisions that should reasonably survive termination, including ownership, payment obligations, disclaimers, liability limits, indemnity and dispute terms, will survive.

12. Disclaimers

To the fullest extent permitted by law, the Service and Output are provided “as is” and “as available”. We disclaim implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties arising from course of dealing or usage of trade. We do not warrant that Output will be accurate, unique, legally protectable, suitable for sale or free of third-party claims. Some jurisdictions do not permit certain disclaimers, so those disclaimers apply only to the extent permitted. Nothing here limits a mandatory consumer guarantee.

13. Limitation of liability

Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence where applicable. Subject to that, to the fullest extent permitted by law:

  • neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill, business opportunity or data, even if advised that they were possible; and
  • our total aggregate liability arising from the Service or these Terms will not exceed the greater of US $100 or the amount you paid us in the 12 months before the event giving rise to the claim.

These limits apply to all theories of liability and collectively to us, our affiliates, suppliers and personnel. They do not reduce rights that cannot be limited under the law that applies to you.

14. Indemnity for business use

If you use the Service for a business, that business will defend, indemnify and hold harmless Carbon Circuit LLC, its affiliates and personnel from third-party claims, damages and reasonable costs (including legal fees) arising from its Input, publication or use of Output, violation of law, or material breach of these Terms. This does not apply to the extent a claim was caused by our breach, negligence or wilful misconduct. We will give reasonable notice and allow the business to control the defence, subject to our right to participate.

15. Disputes and governing law

Before filing a claim, you and we agree to try in good faith to resolve it informally for 30 days after written notice. A notice must describe the dispute and requested resolution and may be sent using the contact details below. Either party may seek urgent injunctive relief where waiting would cause irreparable harm.

These Terms are governed by the State of New Mexico, USA, without regard to conflict-of-law rules. The parties consent to exclusive jurisdiction inthe state courts in Bernalillo County, New Mexico, and the United States District Court for the District of New Mexico. If you are a consumer, this choice does not remove mandatory protections of your home jurisdiction or any right to bring a claim there that applicable law gives you.

16. Changes to these Terms

We may update these Terms. We will post the revised version and update the effective date. For a material change, we will provide reasonable advance notice through the Service or by email where practicable. A change applies prospectively from its effective date. If you do not agree, you must stop using the Service and cancel before the change takes effect.

17. General terms

These Terms, the Acceptable Use Policy, and terms presented at purchase are the entire agreement about the Service. If a provision is unenforceable, it will be limited to the minimum extent necessary and the rest remains effective. A failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, reorganisation, sale of assets or by operation of law. Neither party is liable for delay caused by events beyond reasonable control. The parties are independent contractors, and these Terms create no partnership, agency or third-party beneficiary.

18. Contact

Carbon Circuit LLC, a New Mexico limited liability company, doing business as NeoLuxe Studio
8206 Louisiana Blvd NE, Ste A #10082, Albuquerque, New Mexico 87113, USA
contact@neoluxe.studio

Questions about these policies or your account? Email contact@neoluxe.studio or write to Carbon Circuit LLC, 8206 Louisiana Blvd NE, Ste A #10082, Albuquerque, New Mexico 87113, USA.